We request that patients attending the surgery from Monday 15th June 2020 wear a face covering - this could be a scarf, bandana or face mask. This is to help protect you and the surgery team from Coronavirus. Babies and young children are exempt as are patients suffering breathing difficulties. Thank you for your compliance and understanding.
Coronavirus & Appointments at the Surgery
PLEASE DO NOT ATTEND THE SURGERY IF YOU REQUIRE AN APPOINTMENT
On Monday 16th March 2020 we introduced a telephone triage service for all GP appointment requests. If you are unwell please telephone the surgery and you will be added to the GP triage list. A clinician will call you back during the day.
If you require Phlebotomy or Nursing services these are available by appointment, please contact reception for further information and booking.
If you need to be seen at the surgery the clinician will arrange a time with you or they may arrange a video consultation with you.
Please be assured that if you are seen at the surgery all precautions are taken to ensure safety.
You may be asked to attend your appointment via the surgery rear entrance accessed via Princes Close where there is some limited parking.
For ANY queries please telephone the surgery DO NOT ATTEND - the surgery phone lines are open from 8am - 6.30pm Monday - Friday.
Please post repeat prescription requests in the post box (attached to the railings) by the side entrance gate facing onto the public car park. Where possible please request your prescriptions online.
HELP US TO HELP YOU AT THIS TIME BY FOLLOWING OUR GUIDANCE ABOVE.
PUBLIC HEALTH CORONAVIRUS INFORMATION:
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring service are available to the public as normal.
Check online at gov.uk and at nhs.uk for advice on your travel and contact history and the latest COVID-19 information.
If you are concerned that you may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed 111.nhs.uk
*New* Urgent Mental Health 24/7 Telephone Service
This new service has been launched so that people of all ages across Leicester, Leicestershire and Rutland can access urgent mental health support directly 24 hours a day 7 days a week.
Telephone: 0116 295 3060
This service is not an emergency service. Where people have immediate, serious and life-threatening emergency mental and / or physical health needs please call 999 or attend A&E.
Ordering Repeat Prescriptions
What is changing?
The way repeat prescriptions are ordered is changing. From 30th June 2019 you will have to order your repeat prescriptions directly through the surgery and not your high street or internet pharmacy or appliance contractor.
What is not changing?
If you already order repeat prescriptions directly through your GP practice this change will not affect you. When you order your repeat prescription from the surgery your pharmacy will continue to collect or receive your prescription as before. Pharmacies may also continue to deliver your prescription if they offer this service.
How do I order my prescription through my GP practice?
Your can order repeat prescriptions online, by post or in person by using the tick slip, which is the right-hand side of your prescription which lists your current repeat medication. For your convenience there is a post box inside the surgery entrance or when we are closed a post box next to the small side gate. To avoid wastage please only order the items you require.
Extended Access Appointments
We are increasing the number of appointments available for you to see a clinician in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an "extended access" appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or Nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see and Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Rosebery Medical Centre, Rosebery Street, Loughborough. LE11 5DX
Coalville Community Hospital, Broom Leys Road, Coalville. LE67 4DE
Centre Surgery, Hinckley Health Centre, Hinckley. LE10 1DS
Alpine House Surgery, Rothley Road, Mountsorrel. LE12 7JU
If you would like to know more please speak to a member of the practice reception team.
General Dental Services (Routine & Urgent Care)
One of 5 new dental practices has opened in Loughborough which deliver services between 8am to 8pm, 365 days a year and will provide access to urgent and routine dental care services:
JDRM Dental Care Ltd: 40 Leicester Road, Loughborough, LE11 2AG.
The practice will provide urgent dental care to anyone living in or visiting Leicester, Leicestershire or Rutland with an urgent dental need. The new service can be contacted on Freephone 03300 417 062 between 8am and 8pm, seven days a week, or NHS 111 outside of these hours.
Try the new NHS App
If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms, book and manage appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline you can continue to use it and use the NHS App as well. For more information go to https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
Over the Counter Medicines
Earlier this year our local Clinical Commissioning Group (CCG) – NHS West Leicestershire CCG reviewed how people accessed over the counter medicines for the short term treatment of minor ailments. The sorts of conditions they reviewed included headaches, indigestion, head lice, travel sickness, hay fever, diarrhoea and insect bites and stings. They also reviewed Vitamin D supplements and specialised infant formula which can be prescribed for babies with reflux or lactose intolerance. The review helped them to understand how people would be affected if they had to buy these types of medicines, that are easily bought over the counter, instead of requesting a prescription.
The review revealed that the majority of people do already buy their own medicines to treat minor ailments and most people are willing or very willing to buy medicines for minor ailments.
There were some people who did have concerns about different aspects of medicines and managing their use of them.
The CCG thinks that the NHS belongs to everybody and that resources need to be used wisely and the results of our review show that most patients feel the same way. Therefore GPs are being asked to no longer prescribe medicines on prescription for the short term treatment of minor ailments, low dose vitamin D supplements for prevention of deficiency and some specialised infant formulas. Patients will be asked to purchase them over the counter instead. The CCG is also asking patients not to request these items on their prescription.
The review also revealed that many people already feel that their community pharmacist is their first point of contact. They support them with a range of ailments and they prefer to talk to them about minor conditions savings GP appointment time for more urgent problems.
Community Pharmacists are best placed to help and advise you regarding suitable treatments for common ailments. The pharmacist will check the medicine is appropriate for you and your health problem. They will ask questions to ensure there is no reason why you should not use the medicine.
By asking people to self-care in this way, and we know that most people already do, is a fair way of utilising resources wisely as most of these items can be purchased in pharmacies and supermarkets at a low cost, but cost the NHS more to provide on a prescription. It will also free up valuable GP and nurse time, which can be used to deal with more complex or serious health needs.
However if you are worried or your symptoms get worse or persist you can still make an appointment to see your GP.
For further information visit NHS Choices:
For any queries contact: WLCCG, Corporate Affairs Team, 55 Woodgate, Loughborough, Leicestershire. LE11 2TZ.
Extension to our Online Services
The practice is live with an extension to our online services. You can apply for online access to a summary of your medical record that includes: a summary of your medical record, a list of your current medications, a list of any allergies/adverse reactions and a list of all immunisations that we have recorded.
You can also apply for online access to your Detailed Coded Record, this might help you to manage your medical conditions. It also means you can access it from anywhere in the world should you require medical treatment on holiday.
These are in addition to being able to book/cancel appointments and order repeat prescriptions.
For further details please see our Patient Information Leaflet
To access these services please download and complete the relevant application form and return it to the surgery with 2 forms of ID, (1 x photo and 1 x proof of address).
Application for Online Access to my DCR
Application for Proxy Online Acess to a DCR
Alternatively forms are available to collect at reception.
Named GP for patients aged 75 and over
You may be aware that from April 2014, all practices are required to provide a named GP to all their patients aged 75 years and over. This named GP will have overall responsibility for your care and support.
This does not prevent you from seeing any GP in the Practice.
They will also work with other relevant health and care professionals who are involved in your care, to ensure that your care package meets your individual needs.